Don't miss this FREE workshop for tourism operators in the Blue Mountains...

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Date: Friday 20 September, 2019

Time: 10am-1pm

Location: Blue Mountains Cultural Centre, Seminar Room


In this workshop you’ll learn about:

  • Current product trends – what experiences are customers looking for?
  • Understanding who your customers are – and what that means for your experience
  • Product audit – 360 review of all your customer touch points
  • Creating an experience – how to deliver what your customer wants
  • Delivering great customer service – what does it look like & why is it so important.
  • In this workshop you will get to understand what an awesome experience looks like, review your product offering and create an action plan to make simple improvements to wow the customer.


Register online at