Blue Mountains City Council


NBN Rollout in the Blue Mountains

What is the nbn™ network?

The nbn™ network is an upgrade to Australia’s existing phone and internet network. It is being rollout across Australia by nbn co. It will bring fast broadband to every home and business

How do I connect to the nbn™ network?

The switch to the nbn™ network isn’t automatic:

  1. Check if the nbn™ network is available at your address at
  2. If the nbn™ network is available, call a telephone or internet company and choose the plan that suits you. Your telephone or internet company will do the rest.
  3. If the nbn™ network is not yet available at your address, register your details at to be notified when you can connect.

Who do I contact for a general enquiry or complaint?

nbn on 1800 687 626 or

Who do I contact for a fault or issue with the current service?

Please contact your current service provider (eg Telstra, Optus etc).