Our household waste service
We’re making it easier for residents to reduce rubbish, sort waste properly and recycle more.
How often will my bins be collected?
How can I work out my collection day?
What do I do if I put the wrong bin out on my collection day?
What do I do with waste that won’t go in any of my kerbside bins?
Why hasn’t my bin been emptied?
What do I do if my bin is damaged, lost or stolen?
I want to change the sizes of my bins, what do I do?
How was the new Standard Waste Service decided on?
I don’t need a green bin; do I still need to pay for one?
What do I do if I don’t have the correct bins?
If the standard service does not suit your household, alternative bin sizes include:
For more information or to change your service you can download our BIN FORM from the Forms and Resources section below.
You can also download the FREE app.
Or contact us on firstname.lastname@example.org or call 4780 5000
Unfortunately we can’t come back to empty the correct bin.
To help you get the correct collection day in the future, please your personalised bin collection calendar click here or download our free waste app which also has a collection calendar and allows you to set reminders for the night before.
Check our A-Z of waste and recycling. If you can’t find anything similar to your item, you can e-mail us on email@example.com or call 4780 5000.
Leave your bin out until after 2pm as some services may happen late on your collection day. If we haven’t emptied your bin after this time, please call us on 4780 5000 to discuss the situation.
Contact us as soon as possible to organise repair or replacement. Email is our preferred contact method, firstname.lastname@example.org. If you don’t have regular access to emails you can also call 4780 5000.
Complete the BIN FORM from the Forms and Resources section below and return it to us.
We will change your bins as soon as we can. Please note there may be delays in processing requests, depending on demand.
It took over 2.5 years of research, modelling and costing. We considered over 65 different combinations of waste service option. Each variation included collection frequency, materials collected and treatment options.
Cost was not the only consideration. Risks and benefits of each combination were also evaluated.
We presented the three final options to residents and received an unprecedented response. 9,000 submissions (27% of households) responded.
Over two thirds of residents supported the introduction of some form of green bin. With most (46%) supporting ‘Option B- Green Bin for Garden Waste Only’.
So far, the new green bin service has diverted 9,000 tonnes of garden vegetation from landfill per year.
Our contract allows for a green bin service to be available to all households. This means all households will have to pay for the service.
We encourage residents to use the bins for any garden waste that they don’t compost. This includes noxious weeds.
Email is our preferred contact method, email@example.com. If you don’t have regular access to emails you can also call 4780 5000.