We are here to help you get back on track after an emergency. The information on this webpage will help you on the road to recovery.
On this page:
Primary Producers and Not For Profit organisations, Sporting and Recreation Clubs
Other Assistance available through Rural Assistance Authority
Agriculture and Animals
Assistance from Revenue NSW
Australian Taxation Office
Mental Health And Wellbeing
Local Practical Help
Energy & Water Ombudsman NSW
BMCC Emergency Dashboard
The NSW Government's Emergency website also provides general information about emergency management in NSW, including recovery information and what services may be offered and how they are provided.
BMCC Emergency Dashboard is a purpose-built resource designed to provide local, up to the minute information during an emergency event. It includes updates from emergency services, latest news, and local road closures, as well as helpful recovery information. You can access the BMCC Emergency Dashboard online.
Council has waived waste fees from 12 March 2022 to help residents affected in our community to dispose of their flood-damaged goods and possessions. Residents bringing flood-generated waste to the Blaxland or Katoomba Waste Management Facilities must complete a Disaster Declaration Form which can be downloaded on Council’s website here. Please complete the declaration form prior to arriving at the facilities to reduce delays. All material presented must be hand unloaded, with each visit requiring a completed declaration form.
Council has waived charges for flood impacted waste, while the NSW Government has waived the waste levy across local governments subject to natural disaster declarations – including the Blue Mountains.
For guidance on how to manage waste that does not fall into BMCC’s waste categories please visit EPA NSW storm and flood updates 2022.
When handling any refuse which has been contaminated with flood water or mud, personal protective equipment must be worn, especially gloves. After clean-up, protective clothing should be washed, and people should shower within the hour for health and safety.
If you are insured, be sure to contact your insurer and to take photos of any flood damage to your house or property and photos of any goods being disposed of.
Service NSW provide a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit the Service NSW website to access the assistance currently available.
You can book an appointment with a Flood Recovery Customer Care specialist by calling 13 77 88.
If your home or essential household contents were damaged or destroyed by a natural disaster, you may be eligible for the Disaster Relief Grant for individuals. To apply for this, phone 13 77 88 and ask for the Disaster Relief Grant. More information can be found on the Service NSW website.
Services Australia: The Disaster Recovery Payment is a one-off payment of $1000 per adult and $400 per child. Apply via the Services Australia website.
The Disaster Recovery Allowance is a short-term payment to help you if a disaster directly affects your income. You can get it for a maximum of 13 weeks paid from the date you started losing income as a direct result of the NSW floods. For more information visit the Services Australia website or call 180 22 66.
Applications for the $500 Red Cross Immediate Relief Grant open Friday, March 18th.
The grant provides cash assistance for people who are experiencing financial hardship as a result of flood impact to their primary place of residence. This grant aims to help people who can’t return home with basic, urgent needs, such as food, clothes, bedding or personal items. One grant is available per household.
Who is eligible?:
- Homeowners whose primary place of residence was impacted, people renting homes that were impacted, and people living in non-permanent structures such as caravans or mobile homes that were impacted in the floods.
- Your primary place of residence must be in a postcode that has been declared a disaster area by Government for these floods.
- Must be experiencing financial hardship due to the impact of the floods on your home.
What you will need:
- an email address and your contact details;
- a photo or scan of a document confirming your identity and primary place of residence, such as a driver’s licence
- if your identity document doesn’t include proof of your primary place of residence, you will also need to provide a photo or scan of a recent utility bill, bank statement, rates notice, driver’s licence or a bill that includes your address
- confirmation of your bank details, such as a bank statement or internet banking screenshot, clearly showing your name, bank name, BSB and account details
How to apply:
- You can apply online via the Red Cross website or call grants team on 1800 RED CROSS (1800 733 276)
Primary Producers and Not For Profit Organisations, Sporting and Recreation Clubs
A range of assistance is available for primary producers, non-profit organisations, landholders, and small business operators through the Rural Assistance Authority. Visit the Rural Assistance Authority website or call them on 1800 678 593. These include Special Disaster Grants and Disaster Relief Loans.
Special Disaster Grants of up to $75,000 are now available for flood affected primary producers. Once approved, eligible primary producers can access $15,000 in assistance up front with a further $60,000 in financial assistance available thereafter upon submission of valid tax invoices.
Other assistance available through Rural Assistance Authority
- Primary producers: Concessional loans up to $130,000 Transport subsidies up to $15,000
- Small business: Concessional loans up to $130,000
- Not-for-profit organisations: Concessional loans up to $25,000
- Sporting clubs: Concessional loans up to $10,000 Sporting clubs: $2,000 grant
- Rural Aid supports and engages with farmers and rural communities to support farmers to recover from disasters when they occur. If you are a flood affected farmer, you may be eligible for some assistance. Visit the Rural Aid website or call 1300 327 624.
Disaster Recovery Small Business Grant: up to $50,000. The Disaster Recovery Small Business Grant is a one-off payment of up to $50,000 designed to provide short-term targeted assistance for recovery and reinstatement activities, including safety inspections, repairs to premises and internal fittings, and replacement of stock Visit the Service NSW website to find out if you are eligible, or phone 13 77 88.
The NSW Small Business Commissioner has support services for small business owners who have suffered direct damage to their assets or loss of income following flooding. Visit the NSW Small Business website or call 1300 795 534.
Business NSW has opened access to their Workplace Advice Line, free to all businesses in NSW impacted by the current flood disaster. The Advice Line can help manage issues like employees not being able to work because they cannot travel to work or safely enter the workplace because of flooding. Normally available to members only, the service will be available for the next four weeks at no charge to all businesses in impacted areas. Call 13 29 59 between 8.30am and 5pm Monday to Friday.
Most banks have a support package in place for small business, primary producers, individuals, and households that have been flood affected. Contact your bank to see if you are eligible for flood relief measures including repayment deferrals on home loans, personal loans and the waiving of fees and charges.
Several companies have moved to offer relief packages, including grants, for their customers affected by the floods. Many are assessing eligibility on a case-by-case basis.
Short, and longer-term support measures, including 25GB data packs and free call diversion services and reconnections. For more information visit Telstra's Disaster Relief page on their website.
For advice on making an insurance claim, visit the Insurance Council of Australia website or phone the ICA hotline on 1800 734 621.
Legal Aid provide help with legal problems including insurance claims and disputes, financial hardship, tenancy, and Centrelink, visit the Disaster Response Legal Service via the Legal Aid website, email email@example.com or phone 1800 801 529.