We are here to help you get back on track after a bush fire. The information on this webpage will help you on the road to recovery. For information regarding business recovery, visit the Support for businesses affected by bush fires webpage

If you feel your property has been impacted by bush fire call us on 4780 5000 for more information and to register for services.

Download our Bushfire Recovery Guide

On this page

After an emergency
Recovery and assistance
Emergency Services contacts
Resilience NSW

The NSW Government's Emergency website also provides general information about emergency management in NSW, including recovery information and what services may be offered and how they are provided.


Step by Step Recovery Program

Gateway Family Services have launched the Step by Step Recovery Support Service in the Blue Mountains, a free mobile support program. Step by Step is focused on wellbeing, providing immediate emotional and social support. The program can also help with accessing grants, dealing with applications, insurance issues and by linking people to other recovery resources and services. 

To access the Step by Step Recovery Support Service call 0417 298 832 or email stepbystep@gatewayfamilyservices.org.au. The Service is available Monday to Saturday, 9am-6pm. The service is flexible and customised. You can speak with a local support worker by phone, video call or other online tools - whatever technology you have available.

Recovery and assistance

Help for local wildlife

The ongoing extreme fire event around the Blue Mountains and across the State has had a devastating impact on local wildlife with major loss or destruction of fauna habitats, refuges and food sources. The Local Wildlife Need Your Help fact sheet lists some actions residents can take to provide a safe refuge for native fauna around your homes.

Bushland areas on your property may become vital wildlife refuges when adjacent reserves have been burnt. Don’t clear all the vegetation off your property – clear only as recommended by the RFS.

Emergency Service contacts

For a list of emergency numbers go to Council's Emergencies contacts page or download a printable version of the emergency contacts and information flyer.

The Employee Assistance Program has also opened up their phone lines to all members of the community, not just those of us who are working for a participating employer, during this period. The Crisis Support Line is open 24/7 and can be reached on 1300 361 008.

NSW Bush Fire Recovery Operations: