We are here to help you get back on track after a bush fire. The information in this section is designed to help you on the road to recovery.

On this page

After an emergency
Recovery and assistance
Emergency Services contacts
NSW Office of Emergency Management

Download our Bush Fire Recovery Guide

The NSW Government's Emergency website also provides general information about emergency management in NSW, including recovery information and what services may be offered and how they are provided.

Council may help with recovery operations including:

  • Damage assessments
  • Clearance of roads and bridges
  • Removal of debris
  • Clean-up and disposal
  • Environmental remediation and restoration.

Council services will be advertised at the time of the incident on this site and other media.


The Blue Mountains Bush Fire Mayoral Relief Fund was also established on 18 December 2019. Read the Media Release

Donate to the Mayoral Relief Fund:
BSB: 082 656 / Account Number: 46 179 2573


Internet banking
Telephone: 02 4780 5000
Council Offices: 2 Civic Place, Katoomba / 104 Macquarie Road, Springwood 
At any National Bank branch

After an emergency

Recovery Centres

The state government may establish recovery centres as a one-stop-shop to provide access to all services available to affected communities. The location of recovery centres may be listed on the NSW Government's Emergency website, as well as here and on our social media pages.
Current recovery centres operating in the Blue Mountains LGA: Nil

General advice

  • Be prepared to look after yourself if help does not come immediately.
  • Stay up to date. Keep watching and listening and look at what is going on around you. Share this information with your family, friends and community.
  • In a major emergency, the NSW Government's Emergency website will provide you with important information on what to do after an emergency. It may advise you when an evacuation order has been lifted and you are allowed to return home, what you should do when you do return home (such as health information), provide details on financial assistance that may be available to you, recovery centres that may be open in your area and more.
  • Fire damaged sites may not be safe. Caution is required. 
    As much as you would like to enter the site do not do so until it has been made safe. There is potential for asbestos, dangers from unfenced pools and collapsed septic tanks. Burnt out trees are also an issue. If you think your property has been impacted by bush fire call us on 4780 5000 for more information and to register for services.
    Check on your neighbours and any vulnerable people in your community, including older people and those with disabilities or special needs.
  • Seek medical attention. If you have been hurt contact the emergency services and advise if they are able to get to your house.
  • Consider your animals. The welfare of your pets and livestock is your responsibility. Assistance may be available.
  • Contact your insurance company to discuss your policy and file your claim.

Help for local wildlife

Mammals, birds and reptiles need your help to survive! The ongoing extreme fire event around the Blue Mountains and across the State has had a devastating impact on local wildlife with major loss or destruction of fauna habitats, refuges and food sources. The local wildlife need your help fact sheet lists some actions residents can take to provide a safe refuge for native fauna around your homes.

Recovery and assistance

  • Contact details form
    For residents impacted by the 2019-2020 bush fires.
  • Safety and site access
    This section covers the first steps you need to take before you can start cleaning up and rebuilding, including safety, and site clearance certificates.
  • Clean-up and clearing land
    This section covers details about how to manage the clean-up and clearing of land, including Council requirements, and identifying and safely managing asbestos.
  • Disposing of waste
    This section covers details about types of waste and legal requirements for disposing of fire damaged waste safely.
  • Bush fire damaged property – rebuilding
    This section covers the key steps to follow when you’re rebuilding after a bush fire.
  • Financial assistance
    This section includes information and links for financial assistance and support, including Council, NSW Government, Federal Government and relief funds.
  • Health, wellbeing and housing support
    This section includes information and links for health information and wellbeing assistance, an information about temporary housing.
  • Support for small businesses
    This section provides information for businesses, and links to information and support available

Emergency Service contacts

For a list of emergency numbers go to Council's Emergencies contacts page or download a printable version of the emergency contacts and information flyer.

The Employee Assistance Program has also opened up their phone lines to all members of the community, not just those of us who are working for a participating employer, during this period. The Crisis Support Line is open 24/7 and can be reached at: 1300 361 008.

NSW Office of Emergency Management

Community Recovery Information Newsletters:

NSW Bush Fire Recovery Operations: