There are various ways you can pay your rates. Direct debit is the easiest way for you to pay your rates – and the cheapest for us to administer. Please note: Council does not make calls to customers asking them to make payments over the telephone.

Announcement about rates and COVID-19

Council is legally required to levy ratepayers (under the Local Government Act 1993) and unfortunately we are not able to waive rates. However, we can provide residents who have been affected by the coronavirus outbreak with the following assistance. 

Payment arrangements
Where ratepayers are unable to pay their rates because of suffering a loss or reduction in employment, Council will approve extended instalment payment plans. Interest penalties can be put on hold during the period of the arrangement.

Requests will be considered on a case by case basis. Contact Council and ask for the Revenue team, on 4780 5000.

Small businesses
We understand that small businesses may also experience financial difficulties as a result of the COVID-19 pandemic.

Council can offer arrangements to pay rates and debtor accounts over a period of time, and on an interest free basis. Please contact Council on 4780 5000 and ask to speak to the revenue team.

All requests should be referred to the Council’s Revenue Section so notations can be included on rate and debtor accounts. Contact Council and ask for the Revenue team, on 4780 5000.

Direct Debit

You can transfer funds from your pre-registered bank, building society or credit union account weekly, fortnightly, monthly or quarterly. 

To register, complete our Direct Debit Form and return it to us.

Council website

You can pay your rates online here. You need your notice and your credit card to make the payment.  

Please note – there is a 0.78% Merchant Service Fee (MSF). 

You can also pay by calling 1300 134 542 and following the prompts.


To pay by post, detach the payment slip on your rates notice and return it, together with your cheque or credit card details, to:

Blue Mountains City Council
Locked Bag 1005
Please note – all cheques made out to the Council for any purpose must state the payee as “Blue Mountains City Council”.

Personal payment

Payments can be made in person, on weekdays, at the Council Office at:

  • 2-6 Civic Place, Katoomba, from 9am-4pm Monday – Friday

Council's Springwood Customer Contact Centre is currently CLOSED for face-to-face transactions. 

Our temporary Customer Contact Centre at Glenbrook Visitor Information Centre (VIC) is open Monday to Friday, 8.30am-3.30pm.  Rates can be paid at Glenbrook VIC at these times.


Payments can be made directly from your cheque, savings or debit transaction account. Please contact your participating financial institution for details.

More information can be found at
Please note – bank charges may apply.

Australia Post

Pay in person at any Australia Post branch (cash, cheque, debit card, MasterCard or Visa). Please present your complete bill.
Please note – a Merchant Service fee will be applied to all credit card payments.

Forms and Resources