There are various ways you can pay your rates. Direct debit is the easiest way for you to pay your rates – and the cheapest for us to administer. Please note: Council does not make calls to customers asking them to make payments over the telephone.


Announcement about rates and COVID-19

Council is legally required to levy ratepayers (under the Local Government Act 1993) and unfortunately we are not able to waive rates. However, we can provide residents who have been affected by the coronavirus outbreak with the following assistance for the remainder of the 2019/2020 financial period. 

The Council derives a large proportion of its revenue from Council rates, which is essential as it allows us to provide required services and infrastructure to residents of the City. While many services are currently closed, Council still has significant overheads that we must continue to pay, including keeping our staff employed.

4th Quarterly Rate Instalment payments

As stated above, Council is legally required to levy ratepayers and the 4th quarterly rate instalment must be levied by 30 April 2020 and paid by 31 May 2020. Instalment notices for this quarter will be issued to all ratepayers on 21 April 2020. In recognition of those ratepayers affected by the Coronavirus the Council has implemented a number of options to assist including:

Payment arrangements
Where ratepayers are unable to pay their rates because of suffering a loss or reduction in employment, Council will approve extended instalment payment plans. Interest penalties can be put on hold during the period of the arrangement.

Requests will be considered on a case by case basis. Contact Council and ask for the Revenue team, on 4780 5000.

Small businesses
The Coronavirus (COVID-19) is just starting to have its full effects and we understand that small businesses may also experience financial difficulties as a result.

Council can offer arrangements to pay rates and debtor accounts over a period of time, and on an interest free basis. Please contact Council on 4780 5000 and ask to speak to the revenue team.

All requests should be referred to the Council’s Revenue Section so notations can be included on rate and debtor accounts. Contact Council and ask for the Revenue team, on 4780 5000.


Direct Debit

You can transfer funds from your pre-registered bank, building society or credit union account weekly, fortnightly, monthly or quarterly. 

To register, complete our Direct Debit Form and return it to us.

Council website

You can pay your rates online here. You need your notice and your credit card to make the payment.  

Please note – there is a 0.78% Merchant Service Fee (MSF). 

You can also pay by calling 1300 134 542 and following the prompts.

Post

To pay by post, detach the payment slip on your rates notice and return it, together with your cheque or credit card details, to:

Blue Mountains City Council
Locked Bag 1005
KATOOMBA NSW 2780
 
Please note – all cheques made out to the Council for any purpose must state the payee as “Blue Mountains City Council”.

Personal payment

Payments can be made in person, on weekdays, at Council Offices at:

  • 2-6 Civic Place, Katoomba, from 8.30am to 5pm.
  • 104 Macquarie Road, Springwood, from 9am to 5pm.

BPAY

Payments can be made directly from your cheque, savings or debit transaction account. Please contact your participating financial institution for details.

More information can be found at https://www.bpay.com.au/
 
Please note – bank charges may apply.

Australia Post

Pay in person at any Australia Post branch (cash, cheque, debit card, MasterCard or Visa). Please present your complete bill.
 
Please note – a Merchant Service fee will be applied to all credit card payments.

Forms and Resources