Contact tracing is an important part of stopping community transmission of the COVID-19 virus.

Digital check in tools (such as a QR code or web form) offer the quickest, safest option for contact tracing for venues and will assist Council facilities to remain COVID safe. 

QR codes have been installed at a number of Council facilities throughout the Blue Mountains. These include the:
•    Visitor Information Centres at Katoomba and Springwood
•    Aquatic and Leisure Centres at Blackheath, Katoomba, Springwood, Lawson and Glenbrook
•    Blue Mountains Cultural Centre in Katoomba
•    Blue Mountains Theatre and Community Hub in Springwood, and the 
•    Customer Service Centre at Katoomba. 
For members of the community who do not have access to a smartphone, facilities can record their details upon entry using a digital device (such as an iPad).

After check-in, customer contact details are stored securely by the NSW Government and are destroyed after 28 days.

Due to COVID-19, face-to-face customer service hours at Council’s two Customer Contact Centres remain restricted. 

The current face-to-face opening hours are:
Katoomba Customer Contact Centre: Open Monday-Thursday, 9am-4pm
Springwood Customer Contact Centre: Closed

A Council spokesperson said: “Although COVID-19 restrictions are easing around the state, we remain vigilant in our COVID-safe procedures to ensure the continued wellbeing of our community and Council staff.”

You can stay up to date on Council’s response to COVID-19 at: bmcc.nsw.gov.au/coronavirus.

For more information on QR codes and other digital check-in tools go to: https://www.nsw.gov.au/covid-19/covid-safe/customer-record-keeping/qr-codes.