Council services and facilities during COVID-19
The status of our services and facilities is changing as the COVID-19 pandemic and restrictions change. We are doing our best to stay up to date and open services and facilities to you as quickly and safely as possible.
Some of our facilities are still closed, due to COVID-19. The decision to open facilities is made following the direction of Public Health Orders and advice from the NSW Government.
Strict protocols will be in place for using all Council facilities, which are designed to keep the community and Council staff safe. If you’re planning to visit a Council facility, please ensure you follow the instructions of staff and signage and practice physical distancing and personal hygiene.
Staff at Council facilities will turn you away if you have flu-like symptoms, even if they’re mild. We are relying on your help to keep our staff and the wider community safe.
Services and facilities availability
Red = CLOSED
Blue = PARTIAL OPENING
Green = OPEN
Customer service remains available over the phone, online and via email Monday to Friday.
Face-to-face service will reopen 4 days a week (9am-4pm, Monday-Thursday) at Katoomba only, from Wednesday 20 May is currently unavailable.
For assistance please call 4723 5000 (Lower Mountains) or 4780 5000 (Upper Mountains) contact, email firstname.lastname@example.org or head online to our eService webpage.
Commencing Wednesday 20 May:
- Blaxland Waste Management Facility will return to normal 7 day a week operations.
- Katoomba will increase it's operating hours to 4 days a week - 8am-4.45pm, Wednesday, Thursday, Friday and Saturday.
To ensure the safety of staff and the community, strict restrictions will apply, including:
- Only four vehicles will be allowed on site at any one time.
- A maximum of two people will be allowed in each vehicle.
- Only one person is allowed in the Community Recycling Centre area at a time (Katoomba Facility).
- Payment via tap-and-go or EFTPOS is preferable.
- Residents must follow all instructions issued by onsite staff.
- Residents who are unwell with any cold or flu like symptoms, or have been in contact with someone who may have contracted COVID-19, should not attend the facilities.
The two additional free bulky waste services, offered to assist household during the facility closures, will continue to be valid for bookings that are scheduled for kerbside collection prior to 1 July 2020.
Council’s open spaces remain open. From Friday 15 May, all playgrounds, outdoor exercise equipment and sporting fields will reopen again for the community to use. BBQ facilities and skate parks will remain closed at this stage.
These facilities will be limited to gatherings of 10 people.
Council Leisure Centres, pools and gyms
Glenbrook Swim Centre will reopen with reduced hours and restrictions, from Wednesday 20 May.
All other Leisure Centres and pools remain cloased. At this stage only outdoor pools are permitted to reopen, and the Glenbrook Swim Centre is the only outdoor pool normally scheduled to be open in May, as the other outdoor pools at Katoomba, Lawson and Blackheath are seasonal.
The Leisure Centres team are looking forward to the release of the stage 2 details from the NSW Government, and are hopeful that the Katoomba and Springwood indoor pools may be able to reopen during that phase.
Lincolns' Rock: unfortunately, due to high visitation over the weekend, and at the request of NSW Police, Lincoln's Rock and the southern section of Little Switzerland Drive, Wentworth Falls will be closed every weekend:
- Closed weekends: every Friday 2pm - Monday 8am
- Open weekdays: Monday 8am - Friday 2pm
Campgrounds are closed except in special circumstances, for example, persons who have no other place of permanent residence. A list of acceptable use is available on the NSW Government website under the ‘Restricted use’ tab.
All Blue Mountains Libraries are closed. Online resources are available and the Library can be contacted on 4723 5040 (Lower Mountains) or 4780 5750 (Upper Mountains). The Library has comprehensive online collections including eBooks, eMagazines, local history information, movie streaming and more. Find out more about these services on the Library website.
While the Australian Government plan allows for libraries to open in phase one, the NSW Government has not included them at this stage. Council is adhering to the plans and restrictions set out by the NSW Government.
Blue Mountains Cultural Centre has launched VIRTUAL INSIGHT, a curated selection of digital content the whole community can access for free. To learn more visit the Blue Mountains Cultural Centre website.
- Blue Mountains Theatre & Community Hub, Springwood is closed.
- All BBQ facilities and skate parks are closed.
- All public halls are closed
- Councils' Customer Service Counter at Springwood is closed.
- All face-to-face workshops have been cancelled, or are being held online
- Bushcare activities have been suspended
- Echo Point, Katoomba, is closed
- Lincolns Rock, Wentworth Falls, is closed
- Visitor Information Centres at Glenbrook and Echo Point, Katoomba, are closed (information line available on 1300 653 408)
Council is legally required to levy ratepayers (under the Local Government Act 1993) and unfortunately we are not able to waive rates. However, we can provide residents who have been affected by the coronavirus outbreak with the following assistance for the remainder of the 2019/2020 financial period.
The Council derives a large proportion of its revenue from Council rates, which is essential as it allows us to provide required services and infrastructure to residents of the City. While many services are currently closed, Council still has significant overheads that we must continue to pay, including keeping our staff employed.
4th Quarterly Rate Instalment payments
As stated above, Council is legally required to levy ratepayers and the 4th quarterly rate instalment must be levied by 30 April 2020 and paid by 31 May 2020. Instalment notices for this quarter were issued to all ratepayers on 21 April 2020. In recognition of those ratepayers affected by the Coronavirus the Council has implemented a number of options to assist including:
Where ratepayers are unable to pay their rates because of suffering a loss or reduction in employment, Council will approve extended instalment payment plans. Interest penalties can be put on hold during the period of the arrangement.
Requests will be considered on a case by case basis. Contact Council and ask for the Revenue team, on 4780 5000.
The Coronavirus (COVID-19) is just starting to have its full effects and we understand that small businesses may also experience financial difficulties as a result.
Council can offer arrangements to pay rates and debtor accounts over a period of time, and on an interest free basis. Please contact Council on 4780 5000 and ask to speak to the revenue team.
All requests should be referred to the Council’s Revenue Section so notations can be included on rate and debtor accounts. Contact Council and ask for the Revenue team, on 4780 5000.
Public Health Order
Under the Public Health Order issued by the NSW Government, everyone must stay home unless you are going to:
- work (where you can’t work remotely)
- school or an educational institution
- shop for food and essentials
- get medical care or supplies
You may only leave home with a reasonable excuse - all non-essential travel must now be cancelled. NSW Police will be enforcing the Public Health Order so it’s important the community reads the details and understand the restrictions and their responsibilities.
Read the full Public Health Order, including what constitutes a ‘reasonable excuse’, what is closed, open and restricted, and what penalties apply for breaching the Order.