Blue Mountains City Council is deeply concerned by the COVID-19 outbreak and our thoughts are with those that have been impacted. 

Council’s Customer Service counter at Katoomba (including Service NSW) will reopen for face to face service from 9am-4pm Monday – Thursday only. Our Customer Service team will still be available via phone and email 5 days a week to help with customer queries and services. Springwood Customer Service counter remains closed. 

Phone: 4723 5000 (lower mountains) or 4780 5000 (upper mountains)

Our priority is the health of our community and staff and we remain focused on continuing to safely deliver our services to you.

We continue to follow the advice of NSW Health and the Federal Department of Health in order to support our staff and community during this time.

If you develop symptoms and are concerned, go to the general information page to find out more about getting help and testing. 

If you are distressed, need support or know someone who needs support, you can call the Mental Health Line on 1800 011 511 or Lifeline on 13 11 14.

For resources in other languages visit NSW Health's multilingual resources page