Our community is important to us. We want to hear from you.

COVID-19 Update
Council’s Customer Contact Centre at Katoomba (including Service NSW) is open for face to face service from 8.30am-4pm Monday – Friday. 

Our Customer Service team is available via phone and email 5 days a week to help with customer queries and services - see contact details below. 

The Springwood Customer Contact Centre remains closed at this stage.

You can use our online customer services request system to report illegal dumping, graffiti, abandoned vehicles and more - go to 'Report a matter'.

Or you can Have Your Say on matters that are currently on public exhibition, by selecting 'Have Your Say' below.

Why isn’t the Springwood Customer Contact Centre opening?
We are resuming services in a phased way, to allow us to manage and monitor physical distancing and additional cleaning requirements, and to keep you and our staff safe. This requires additional staff on site while these restrictions are in place, which means we are not able to open all our face to face facilities at this stage.


For local call cost from
Lower Mountains (02) 4723 5000 (business and after hours)
Upper Mountains (02) 4780 5000 (business and after hours)
International call 0011 61 2 4780 5000

Postal Address:
Locked Bag 1005
Katoomba NSW 2780

Email Address:

Use our online customer request system to report instances of illegal dumping, graffiti, abandoned vehicles and more here.

We are committed to consulting with our community. We want you to Have Your Say on projects, issues and decisions.

Get information on how to contact our Councillors.

We realise that sometimes despite our best efforts, we don’t always get it right.


2-6 Civic Place
Katoomba NSW 2780
Monday to Friday, 8:30am to 5:00pm


104 Macquarie Rd
Springwood NSW 2777
Monday to Friday, 9:00am to 5:00pm