Our community is important to us. We want to hear from you!

Council’s Customer Contact Centre at Katoomba is open Monday to Friday, from 9am to 4pm. This includes the Service NSW agency. Service NSW requires that the Customer Contact Centre is open to all in the community (vaccinated and unvaccinated) – except for driver testing that requires participants to be fully vaccinated.

Temporary Customer Contact Centre at the Glenbrook Visitor Information Centre is open Monday to Friday, from 8.30am - 3.30pm.

The Springwood Customer Contact Centre is still closed due to renovations. Customer service officers continue to be available on the phone (see below) and Council's eServices are also available.

For local call cost from
Lower Mountains (02) 4723 5000 (business and after hours)
Upper Mountains (02) 4780 5000 (business and after hours)
International call 0011 61 2 4780 5000

Email Address:


You can use our online customer services request system to report illegal dumping, graffiti, abandoned vehicles and more - go to 'Report a matter'.


Postal Address:
Locked Bag 1005
Katoomba NSW 2780

Download our Customer Services Charter 

Use our online customer request system to report instances of illegal dumping, graffiti, abandoned vehicles and more here.

We are committed to consulting with our community. We want you to Have Your Say on projects, issues and decisions.

Get information on how to contact our Councillors.

We realise that sometimes despite our best efforts, we don’t always get it right.


2-6 Civic Place
Katoomba NSW 2780
Monday to Friday, 8:30am to 5:00pm


104 Macquarie Rd
Springwood NSW 2777
Monday to Friday, 9:00am to 5:00pm