The results of the latest Community Satisfaction Survey are in and we are excited to share them with you.

Council has been conducting community satisfaction surveys since 1996. The purpose of these surveys is to check in with our community to find out how we’re doing serving you, and which areas we need to work on.

The most recent survey was done in February and March 2022. It was conducted by Taverner Research Group, an independent social research consultancy.

What did the 2022 survey tell us? 

Overall, we’re consistently doing a good job from year to year.

You told us that all the services we provide to you are important and that we are listening to you and responding to your needs.

Overall, 88% of residents are satisfied with the performance of Council. That’s a similar result to the last survey in 2020. The results are also significantly higher than the NSW benchmark for overall satisfaction with councils.

While we’re really excited about these results, we know there is always room for improvement, and we want you to know that we will keep working to improve in all areas. These survey results will be used to help inform our planning and decision making, and how we communicate with you.

It’s important to us that you know when we say we are committed to doing better for our community, we mean it. More than 85% of Council staff are also local Blue Mountains residents. And that means it’s our Council and our community too. 

Read the survey results

Survey highlights

Here are just some of the things you told us about Council’s performance and life in the Blue Mountains:

  • 88% are satisfied overall with the performance of Council in providing services to the community.
  • 89% are satisfied with Council’s leadership and response when natural disasters impact the Blue Mountains.
  • 81% feel they belong to the community they live in.
  • 81% are satisfied with the performance of Council staff.
  • 76% are satisfied with the performance of councillors
  • 97% feel generally safe in their neighbourhood
  • The top three things that influence how you feel about Council are all about how we provide information, consult the community and involve you in decision-making. Other key issues include managing residential development and emergency management.
  • The rating given to Council leadership and response to disasters has the greatest direct impact on overall satisfaction. This remains an issue of crucial importance from survey to survey.

Next survey

The next community satisfaction survey is scheduled for 2024.