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Booked Waste Service requirements
How to book a service
Book a waste service FAQs

Booked Waste Service requirements

Before using the service, you must understand and agree to these Service Requirements and Terms and Conditions.


Please tell Council when booking if any mattresses, televisions, computers, tyres, metals, whitegoods or hard plastics are being placed out so that they can be recycled.

What Council will collect

  • General household items: furniture, mattresses (maximum 2), white goods, lawnmowers and other large items
  • Tyres (maximum 5, no bigger than standard car tyres)
  • Carpet (maximum 1 average room size rolled up in 1 x 1 metre lengths & tied)
  • Hard plastics such as children’s toys and garden furniture
  • E-waste such as computers and televisions
  • Items that can be safely lifted by two people – you are responsible for breaking larger, heavy items into manageable parts
  • Branches with a maximum length of one metre (1m) that are bundled and tied
  • Weeds including noxious weeds. Thorny weeds such as blackberry should be placed in your green bin
  • Four cubic metres (4m3) in total (i.e. 2 metres long x 2 metres wide x 1 metre high)

What Council will NOT collect

  • Liquid or business waste
  • Household rubbish (e.g. food scraps, nappies etc.)
  • Glass including mirrors
  • Landscaping material (e.g. dirt, rocks, sleeper, logs, fencing)
  • Building materials such (e.g. cabinets, sinks, basins, brick, rubble, plywood, concrete, fibro  Renovation waste or other building materials such as kitchen cabinets, bathroom vanities, sinks and basins, brick, glass and concrete rubble
  • Asbestos. Contact WorkCover NSW on 131 050 for information on handling asbestos
  • Hazardous materials: paints, solvents, chemicals, batteries, herbicides and pesticides, motor oils, fuels and other hydrocarbons, household cleaners, smoke detectors, fire extinguishers, gas bottles, poisons, pool chemicals. For safe and correct disposal, use Council’s Household Chemical Cleanout – contact Council for more information.
  • Bean bags
  • Materials on private property, including materials in trailers
  • Items that are too heavy to lift for two people

Storage and presentation

Materials must be neatly placed in front of your property, clear of paths and driveways on the day before your service date (no earlier). Small or loose items MUST be bagged or bundled to prevent littering and hazards.

Terms and Conditions

Before using the service, you must understand and agree to these Service Requirements and Terms and Conditions.

1.    Scope

These Terms and Conditions include the Service Requirements for the service being booked.

2.    Definitions

i.    "Waste materials" – general household items and green waste as defined in the Service Requirements.
ii.    "Service" – a service is when, at the household’s request, Council has:
i.    Notified the household of the service date and
ii.    Visited the property and collected general household items with a volume up to four cubic metres. If the household does not present waste materials by the service date, the visit still counts as a service.
If a household has placed mixed waste materials containing both garden vegetation AND general household items and Council has chipped and removed the waste materials, then Council has provided two services, regardless of whether the combined volume is less than four cubic metres.
iii.    "Household", "resident" and "user" refers to any or all of the members of a household residing at an address that is located in the Blue Mountains local government area and who intend to use, or are using, the Booked Service.
iv.    "Property" refers to any parcel of land which is entitled to receive domestic waste services and pays a domestic waste management charge
v.    "Financial year" is an annual period from 1 July to 30 June the following year.

3.    Number of services

Council will provide two services per property per financial year, at no additional charge. Additional services may be purchased. Services are counted as used from the financial year in which they are delivered. Services need to be requested more than 6 weeks before the end of each financial year to ensure the service is counted towards that financial year's service allocation and not the next financial year's service allocation for the property.

4.    Additional services

You may request additional services. These service terms and conditions, including size and volume limits, apply to paid additional services. Each additional service will be booked after the relevant charge, listed in the annual Fees and Charges, has been paid.

5.    Cancellation of Services

A service can be cancelled by contacting Council at least 7 days prior to the service date. If a service is cancelled within 7 days of the service date, the service will be counted towards that household’s annual allocation.

6.    Cancellation of Additional Services

An additional service can be cancelled and a full refund provided, less an administration charge, by contacting Council at least 7 days prior to the service date. If an additional service is cancelled within 7 days of the service date, the total fee paid will be forfeited by the resident.

7.    Responsibility to meet Service Requirements

By using the Service, you agree to meet the Service Requirements. If you do not meet the Service Requirements, Council will not collect or process the material and you will be asked to arrange immediate removal of the materials. Council may then give a verbal direction, which may be followed by a clean-up notice being issued to take clean-up action as required and within the time frame nominated by Council. You agree to reimburse Council for any prescribed administrative fees as outlined in a clean-up notice. If the required action is not taken, a penalty notice may be issued.