Booked waste services
Find out about booking kerbside chipping or a bulky waste collection.
A service is either:
- A collection of up to four cubic metres of bulky household waste, or
- Chipping of up to four cubic metres of garden vegetation for chipping.
It is not a mixture of the two. If you need both services, you will need to make two bookings. If you booked a service but did not present waste materials by the notified date, it still counts as a service.
Each property that pays rates* can book two booked waste services of their choice per year. These waste services are at no extra cost.
This can be either:
- Two clean-ups per year (each with a four cubic metre limit), or
- Two kerbside chipping services per year (each with a four cubic metre limit), or
- One clean-up and one kerbside chipping service per year (each with a four cubic metre limit).
- *rates include the domestic waste management charge.
Your two free services will renew at the beginning of each financial year (1 July to 30 June) each year. Make sure you book your service at least 6 - 8 weeks before the end of the financial year. This allows time for the collection to take place before 30 June.
No, a service cannot be split or mixed. A service is either kerbside chipping or kerbside clean-up.
For each service, a household may present four cubic metres of waste material.
Try using the following guides to measure four cubic metres:
- Bulky Waste: make a pile 2m long x 2m wide x 1m high (the height of a standard door is two metres), or
- For narrow and confined spaces make a pile 4m long x 1m wide x 1m high.
For chipping, depending on the length of branches (minimum 1m, maximum 3m) try making a pile either:
- 4m long x 1m wide x 1m high, or
- 3m long x 1.33m wide x 1m high, or
- 2m long x 2m wide x 1m high.
Do not stack waste materials higher than one metre - for safety reasons.
We will give you at least 7 days’ notice before the service date. You should put materials out the night before your booked waste collection day.
Only present waste materials the night before your service date. This should reduce the chance of others adding to it. If someone has added to your waste materials, please tell us so we can investigate.
You can request another date that suits you better. We need at least 7 days before your original booking date to allow us time to reschedule.
You are entitled to receive two booked waste services per financial year. You will still need to put waste materials out no earlier than the night before your service date. We will give you at least 7 days' notice before the service date to get organised.
Yes. Extra services are still available if you need more than two services per year. You must pay a fee before an booking an extra service.
You must be a resident of a property that pays rates (rates include the domestic waste management charge). This includes tenants. The service is only available to residential properties, not to businesses.
No. Unused services do not carry over from year to year.
‘Waste materials’ refers to either garden vegetation or general household items. Check the Service Requirements for a detailed list.
Please tell us of any space constraints when you make your booking. You should only combine waste materials with neighbours if you have had approval from us.
We aim to collect or chip waste materials within 6 weeks of receiving your booking request. We will let you know your service date within ten days of making your booking request.
Tenants can use the service as occupants of the property. Owners or landlords allow tenants to use the weekly garbage or recycling services. We assume tenants can also use the other waste services.
Yes. You may use your two free services as you need them. Please tell us if you want to use your full allocation in one go.
You can cancel a booked service but we need at least 7 days’ notice before your service date.
No. Unless the major weather event stops us from providing our service on the booking, we will not provide an extra service. Vegetation management as a result of storm damage must be conducted by a qualified contractor. Our position has not changed in this regard.
No. With the previous booked service, residents could use:
- 2 chipping services with 3 cubic metres each, and
- one clean-up service with 2 cubic metres.
This was a total of 8 cubic metres.
The new booked services allow for 2 services of 4 cubic metres each, still a total of 8 cubic metres.
The cost of an extra service for bulky waste pick-up of up to four cubic metres is $100 and chipping of up to four cubic metres is $63 in financial year 2018-2019 (inclusive of GST).
Additional services must meet the same Service Requirements and Terms and Conditions as free services. You will be required to pay the fee before a service date can be allocated. Volume limits and service delivery is the same for additional paid services as for free services. If a resident presents less than four cubic metres, the fee remains the same.