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Booked waste service requirements
Terms and conditions
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Household Booked Waste Service

Before using this service, you must understand and agree to the Service Requirements and Terms and Conditions listed below.

Service Requirements

What Council will collect:

✔ Tyres (maximum 5, standard car tyres only, rims must be separated)
✔ General household items: furniture (in/outdoor), mattresses (maximum 2), white goods/appliances
✔ Carpet (maximum 1 average room size rolled up in 1 x 1 metre lengths & tied)   
✔ Hard plastics e.g. children’s toys, sports and garden equipment
✔ E-waste e.g. computers and televisions
✔ Branches with a maximum length of one and a half metres (1.5m) and width/diameter of fifteen centimeters (15cm), bundled & tied with natural string (not plastic string) Watch how to bundle green waste for this service. If you need assistance to bundle and tie your green waste - please complete this form
✔ Weeds (thorny weeds such as blackberry should be placed in your green bin)
✔ Small garden material e.g. leaves, grass & twigs – bagged- use your green bin for these items in the first instance.
✔ Items that can be safely lifted by two people – you are responsible for breaking larger, heavy items into manageable parts
✔ Four cubic metres (4m3) in total (2 metres long x 2 metres wide x 1 metre high)

What Council will NOT collect:

✘ Liquid or commercial waste
✘ Household rubbish (e.g. food scraps, nappies) –use your red household bin
✘ Glass including mirrors
✘ Sleepers, pallets, logs, stumps or branches longer than 1.5m or wider than 15cm
✘ Renovation waste or building materials such as but not limited to kitchen cabinets, bathroom vanities, sinks/basins, brick, gyprock & concrete
✘ Hazardous materials such as but not limited to fibreglass, paints, acids & alkalis, chemicals, batteries, herbicides & pesticides, motor oils, fuels, smoke detectors, fire extinguishers & gas bottles-use Council’s Household Chemical Cleanout for these
✘ Bean bags or beans
✘ Household recyclables - use your yellow bin for these items 
✘ Materials on private property, including materials in trailers
✘ Armillaria luteobubalina, known as the Australian honey fungus (and any other associated plant material) - This material must go in the garbage bin or to the sealed garbage area of the waste facility. This includes all tree parts, mulch and soil from gardens where it has been found.

NO asbestos material or material suspected to be asbestos will be picked up. Strict rules apply to the handling and disposal of asbestos.                  

Contact Safe Work NSW on 131 050 for information on handling & disposal.

If you are unsure whether an item is acceptable or not, please call Council.

Storage and Presentation

Materials must be neatly placed in front of your property, clear of paths and driveways on the day before your service date (no earlier). Green waste must be bundled with natural string (not plastic string).Small or loose items MUST be bagged to prevent littering and hazards (no items to be placed in cardboard boxes). The following are examples of acceptable items, size and presentation requirements for the booked waste service.




Terms and Conditions

1. Scope

These Terms and Conditions include the Service Requirements for the service being booked.

2. Definitions

       ·  "Waste materials" – refers to either garden waste or bulky household items as defined in the Service Requirements.

       ·  "Service" – a service is when, at the household’s request, Council has:

o    Notified the household of the service date and

o    Visited the property and collected bulky household items with a volume up to four   cubic metres. If the household does not present waste materials by the service date, the visit still counts as a service.

       ·   "Household", "resident" and "user" refers to any or all of the members of a household residing at an address that is located in the Blue Mountains local government area and who intend to use, or are using, the Booked Service.

       ·  "Property" refers to any parcel of land which is entitled to receive domestic waste services and pays a domestic waste management charge

       ·  "Financial year" is an annual period from 1 July to 30 June the following year.

3. Number of services

Council will provide two services per property per financial year, at no additional charge. Services are counted from the financial year in which they are delivered. Services need to be requested more than 6 weeks before the end of each financial year to ensure the service is counted towards that financial years’ service allocation and not the next financial years’ service allocation for the property. If you present more than 4 cubic meters of material and you have a second service available, Council will remove the additional material, this will count as your second services. If you present more than 4m3 of material and have already used your second service the excess material will not be collected.

4. Additional services

You may request additional services. These service terms & conditions, including size and volume limits, apply to paid additional services. Each additional service will be booked after the relevant charges, listed in the annual Fees and Charges, have been paid.

Additional services can be provided at cost after the first two have been used. Please search for ‘bulky’ in Council’s current fees and charges to find the cost. Please see below to book a waste service.

5. Cancellation of Services

A service can be cancelled by contacting Council at least 7 days prior to the service date. If a service is cancelled within 7 days of the service date, the service will be counted towards that household’s annual allocation.

6. Cancellation of Additional Services

An additional service can be cancelled and a full refund provided, less an administration charge, by contacting Council at least 7 days prior to the service date. If an additional service is cancelled within 7 days of the service date, the total fee paid will be forfeited by the resident.

7.  Responsibility to meet Service Requirements

By using the Service, you agree to meet the Service Requirements. If you do not meet the Service Requirements, Council will not collect the material and you will be asked to arrange immediate removal of the materials. Council may then give a verbal direction, followed by a clean-up notice being issued to take clean-up action as required and within the time frame nominated by Council. You agree to reimburse Council for any prescribed administrative fees as outlined in a clean-up notice. If the required action is not taken, a penalty notice may be issued.

Household 'Booked Waste Service':

Book Zone 1 - Medlow bath, Blackheath, Megalong Valley, Mt Victoria, Bell, Mt Tomah, Mt Wilson, Mt Irvine, Berambing


Book Zone 2 - Leura, Katoomba


Book Zone 3 - Wentworth Falls, Linden, Woodford, Hazelbrook, Lawson, Bullaburra


Book Zone 4 - Springwood, Winmalee, Hawkesbury Heights, Yellow Rock, Faulconbridge


Book Zone 5 - Valley Heights, Sun Valley, Warrimoo, Blaxland, Glenbrook, Mt Riverview, Lapstone