Council has adopted a Privacy Management Plan which details Council’s obligations and your rights with respect to your personal and health information.

On this page

General privacy
Website privacy

General privacy

Download the Privacy Management Plan below.

If you wish to make a complaint about Council’s handling of your privacy you can use an Information and Privacy Commission (IPC) form. Go to the IPC website

The form can be returned to Council:

By post: Blue Mountains City Council, LMB 1005, Katoomba, NSW 2780

In person: 2-6 Civic Place, Katoomba NSW 2780 or 104 Macquarie Rd Springwood NSW 2777


Fax: (02) 4780 5555

The IPC has also released a fact sheet entitled ‘The Information Protection Principles (IPPs) explained for members of the public, which contains useful information to help you to understand your rights and how your information must be protected by Council. Go to the IPC website

Website privacy

Privacy Statement

This Statement outlines Council's practices relating to personal information obtained through access to this website. 

Information collected via this website

Certain information is collected by this website including general user information, user-generated information and information about user-behaviour on this website. This information is used to create reports outlining the number of visitors to the site, what areas are most visited, what areas are least visited and technical design information such as broken links. This information is used to assist us in making the site more useful to visitors. 


Council tracks the pattern of visitor usage using cookies. Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping.

The use of cookies is an industry standard and you will find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable cookies or to warn you when cookies are being used.

Links to other websites

Council's website contains links to other websites. These linked sites are not under the control of Council. Council is not responsible for the management or protection of any personal information you provide to these sites. Before disclosing your personal information on any other website, the Council recommends you examine the terms and conditions of using their website. 

How to contact us

If you have any questions, please contact Council's Privacy Officer on (02) 4780 5000. Other information can be obtained from the Information and Privacy Commission. Go to the IPC website.