Like many local businesses, Council is feeling the effects of the latest COVID-19 outbreak. We have staff throughout our various services and facilities that are being impacted by exposures and isolation, which is causing staff shortages.
We will continue to provide our services and run our facilities in a COVID-safe manner. However, these staff shortages mean that we may be behind schedule and a little slower with some services and projects. In some severe cases, it may also mean that we have to temporarily close some facilities.
Stay update to date on Council Service changes by clicking on the links below...
Services and facilities availability
Red = CLOSED
White = PARTIAL OPENING
Green = OPEN
| Service | Status | More information |
|---|---|---|
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BBQ facilities |
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Blue Mountains Cultural Centre |
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Blue Mountains Hub & Theatre |
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Braemar House & Gallery |
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Bushcare volunteer program |
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Customer service |
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Camping grounds |
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Community consultation |
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Community halls and facilities |
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Council meetings |
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Echo Point lookout |
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Gyms |
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Libraries |
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Parks |
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Playgrounds |
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Public exhibitions (Development Applications) - online |
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Skate parks |
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Sport playing fields and grounds |
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Swimming pools - indoor |
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Swimming pools - outdoor |
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Tourist Parks |
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Waste management facilities (tips) |
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| Visitor Information Centres
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Waste services (household bin collection and booked waste service) |
What’s online?
You can still access a range of services online:
- Customer service via email council@bmcc.nsw.gov.au or by logging a customer service request on the eServices webpage
- Our Libraries have comprehensive online collections including eBooks, eMagazines, local history information, movie streaming and more. Find out more on the Library webpage.
- Subscribe to Council’s fortnightly eNewsletter online
- Find all council’s media releases in our online media centre
- Council’s Good Neighbour program
- Love Local Blue Mountains’ businesses online
- Information for businesses and links to information and support available on the Recovery for business webpage
Community updates
Rates announcement
Council is legally required to levy ratepayers (under the Local Government Act 1993) and unfortunately we are not able to waive rates. However, we can provide residents who have been affected by the COVID-19 pandemic with the following assistance.
The Council derives a large proportion of its revenue from Council rates, which is essential as it allows us to provide required services and infrastructure to residents of the City.
Payment arrangements
Where ratepayers are unable to pay their rates because of suffering a loss or reduction in employment, Council will approve extended instalment payment plans. Interest penalties can be put on hold during the period of the arrangement.
Requests will be considered on a case by case basis. Contact Council and ask for the Revenue team, on 4780 5000.
Small business
The Coronavirus (COVID-19) is just starting to have its full effects and we understand that small businesses may also experience financial difficulties as a result.
Council can offer arrangements to pay rates and debtor accounts over a period of time, and on an interest free basis. Please contact Council on 4780 5000 and ask to speak to the revenue team.
All requests should be referred to the Council’s Revenue Section so notations can be included on rate and debtor accounts. Contact Council and ask for the Revenue team, on 4780 5000.