Council services and facilities during COVID-19

The status of our services and facilities is changing as the COVID-19 pandemic and restrictions change. We are doing our best to stay up to date and open services and facilities to you as quickly and safely as possible.

Some of our facilities are still closed, due to COVID-19. The decision to open facilities is made following the direction of Public Health Orders and advice from the NSW Government. 

Strict protocols will be in place for using all Council facilities, to keep the community and Council staff safe. If you’re planning to visit a Council facility, please ensure you follow the instructions of staff and signage and practice physical distancing and personal hygiene. 

Staff at Council facilities will turn you away if you have flu-like symptoms, even if they’re mild. We are relying on your help to keep our staff and the wider community safe. 

Services and facilities availability

Green = OPEN

Service Status More information

BBQ facilities


More information on BBQ facilities

Blue Mountains Cultural Centre


More information on Blue Mountains Cultural Centre

Blue Mountains Family Day Care


More information on Family Day Care

Blue Mountains Hub & Theatre


More information on the Hub.

Braemar House & Gallery


More information on Braemar House & Gallery.

Bushcare volunteer program


More information on Bushcare

Customer service


More information on customer service

Camping grounds


More information on camping grounds

Community consultation


More information on community consultation

Community halls and facilities


More information on halls and facilities

Council meetings


More information on Council meetings

Echo Point lookout


More visitor information here



More information about our gyms here



More information on Libraries



More information on parks



More information on playgrounds

Public exhibitions (Development Applications) - online


More information on public exhibitions

Skate parks


More information on skate parks

Sport playing fields and grounds


More information on playing fields and grounds

Swimming pools - indoor


More information on swimming pools

Swimming pools - outdoor


More information on swimming pools

Tourist Parks


More information on tourist parks

Waste collection facilities


More information on waste services

Visitor Information Centres



More information on Visitor Information Centres

Waste services


More information on waste services

Partial closures

Customer service

Customer service remains available over the phone, online and via email Monday to Friday.

Face-to-face service is available 5 days a week (8.30am-4pm, Monday-Friday) at Katoomba only. The Springwood Customer Service Counter remains closed.

For assistance please call 4723 5000 (Lower Mountains) or 4780 5000 (Upper Mountains), email or head online to our eService webpage.


Springwood and Katoomba libraries are open Monday - Friday, 10am-5pm. 

From Saturday, 11 July, hours at Katoomba and Springwood will be extended. In addition to the above, Springwood Library will also open from 10am-4pm on Saturdays. Katoomba Library will open on Saturdays from 10am-4pm, and on Sundays from 12pm-4pm 

From Monday, July 20, Blaxland Library will reopen with limited hours. 

Find out more on the Library webpage. Alternatively, the Library can be contacted on 4723 5040 (Lower Mountains) or 4780 5750 (Upper Mountains). 

What’s online?

Community updates

Rates announcement

Council is legally required to levy ratepayers (under the Local Government Act 1993) and unfortunately we are not able to waive rates. However, we can provide residents who have been affected by the COVID-19 pandemic with the following assistance.

The Council derives a large proportion of its revenue from Council rates, which is essential as it allows us to provide required services and infrastructure to residents of the City. 

1st Quarterly Rate Instalment payments
As stated above, Council is legally required to levy ratepayers and the 1st quarterly rate instalment for 2020/21 must be levied by 1 September 2020 and paid by 30 September 2020.

Instalment notices for this quarter have been postponed by about one month.  They will be issued to all ratepayers on at the end of August 2020.

In recognition of those ratepayers affected by COVID-19 the Council has implemented a number of options to assist including:

Payment arrangements
Where ratepayers are unable to pay their rates because of suffering a loss or reduction in employment, Council will approve extended instalment payment plans. Interest penalties can be put on hold during the period of the arrangement.
Requests will be considered on a case by case basis. Contact Council and ask for the Revenue team, on 4780 5000.

Small business

The Coronavirus (COVID-19) is just starting to have its full effects and we understand that small businesses may also experience financial difficulties as a result.
Council can offer arrangements to pay rates and debtor accounts over a period of time, and on an interest free basis. Please contact Council on 4780 5000 and ask to speak to the revenue team.

All requests should be referred to the Council’s Revenue Section so notations can be included on rate and debtor accounts. Contact Council and ask for the Revenue team, on 4780 5000.