INFORMATION UPDATED 15 July, 2021

Read the Media Release: COVID-19 lockdown extended

Customer Service

Customer service remains available over the phone, online and via email Monday to Friday.

For assistance please call 4723 5000 (Lower Mountains) or 4780 5000 (Upper Mountains), email council@bmcc.nsw.gov.au or head online to our eService webpage.

 

Services and facilities availability

Red = CLOSED
Blue = PARTIAL OPENING
Green = OPEN

Service Status More information

BBQ facilities

 

More information on BBQ facilities

Blue Mountains Cultural Centre

 

More information on Blue Mountains Cultural Centre

Blue Mountains Family Day Care

 

More information on Family Day Care

Blue Mountains Hub & Theatre

 

More information on the Hub.

Braemar House & Gallery

 

More information on Braemar House & Gallery.

Bushcare volunteer program

 

More information on Bushcare

Customer service

 

More information on customer service

Camping grounds

 

More information on camping grounds

Community consultation

 

More information on community consultation

Community halls and facilities

 

More information on halls and facilities

Council meetings

 

More information on Council meetings

Echo Point lookout

 

More information on Visitor Information Centres

Gyms

 

More information about our gyms here

Libraries

 

More information on Libraries

Parks

 

More information on parks

Playgrounds

 

More information on playgrounds

Public exhibitions (Development Applications) - online

 

More information on public exhibitions

Skate parks

 

More information on skate parks

Sport playing fields and grounds

 

More information on playing fields and grounds

Swimming pools - indoor

 

More information on swimming pools

Swimming pools - outdoor

 

More information on swimming pools

Tourist Parks

 

More information on tourist parks

Waste management facilities (tips)

 

More information on waste services

Visitor Information Centres

 

 

More information on Visitor Information Centres

Waste services (household bin collection and booked waste service)

 

More information on waste services

What’s online?

Community updates

Rates announcement

Council is legally required to levy ratepayers (under the Local Government Act 1993) and unfortunately we are not able to waive rates. However, we can provide residents who have been affected by the COVID-19 pandemic with the following assistance.

The Council derives a large proportion of its revenue from Council rates, which is essential as it allows us to provide required services and infrastructure to residents of the City. 

Payment arrangements
Where ratepayers are unable to pay their rates because of suffering a loss or reduction in employment, Council will approve extended instalment payment plans. Interest penalties can be put on hold during the period of the arrangement.
Requests will be considered on a case by case basis. Contact Council and ask for the Revenue team, on 4780 5000.

Small business

The Coronavirus (COVID-19) is just starting to have its full effects and we understand that small businesses may also experience financial difficulties as a result.
Council can offer arrangements to pay rates and debtor accounts over a period of time, and on an interest free basis. Please contact Council on 4780 5000 and ask to speak to the revenue team.

All requests should be referred to the Council’s Revenue Section so notations can be included on rate and debtor accounts. Contact Council and ask for the Revenue team, on 4780 5000.