INFORMATION UPDATED 15 July, 2021
Read the Media Release: COVID-19 lockdown extended
Customer Service
Customer service remains available over the phone, online and via email Monday to Friday.
For assistance please call 4723 5000 (Lower Mountains) or 4780 5000 (Upper Mountains), email council@bmcc.nsw.gov.au or head online to our eService webpage.
Services and facilities availability
Red = CLOSED
Blue = PARTIAL OPENING
Green = OPEN
| Service | Status | More information |
|---|---|---|
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BBQ facilities |
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Blue Mountains Cultural Centre |
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Blue Mountains Family Day Care |
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Blue Mountains Hub & Theatre |
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Braemar House & Gallery |
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Bushcare volunteer program |
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Customer service |
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Camping grounds |
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Community consultation |
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Community halls and facilities |
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Council meetings |
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Echo Point lookout |
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Gyms |
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Libraries |
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Parks |
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Playgrounds |
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Public exhibitions (Development Applications) - online |
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Skate parks |
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Sport playing fields and grounds |
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Swimming pools - indoor |
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Swimming pools - outdoor |
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Tourist Parks |
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Waste management facilities (tips) |
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| Visitor Information Centres
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Waste services (household bin collection and booked waste service) |
What’s online?
- Customer service via email council@bmcc.nsw.gov.au or by logging a customer service request on the eServices webpage
- Our Libraries have comprehensive online collections including eBooks, eMagazines, local history information, movie streaming and more. Find out more on the Library webpage.
- Subscribe to Council’s fortnightly eNewsletter online
- Find all council’s media releases in our online media centre
- Council’s Good Neighbour program
- Love Local Blue Mountains’ businesses online
- Information for businesses and links to information and support available on the Recovery for business webpage
Community updates
Rates announcement
Council is legally required to levy ratepayers (under the Local Government Act 1993) and unfortunately we are not able to waive rates. However, we can provide residents who have been affected by the COVID-19 pandemic with the following assistance.
The Council derives a large proportion of its revenue from Council rates, which is essential as it allows us to provide required services and infrastructure to residents of the City.
Payment arrangements
Where ratepayers are unable to pay their rates because of suffering a loss or reduction in employment, Council will approve extended instalment payment plans. Interest penalties can be put on hold during the period of the arrangement.
Requests will be considered on a case by case basis. Contact Council and ask for the Revenue team, on 4780 5000.
Small business
The Coronavirus (COVID-19) is just starting to have its full effects and we understand that small businesses may also experience financial difficulties as a result.
Council can offer arrangements to pay rates and debtor accounts over a period of time, and on an interest free basis. Please contact Council on 4780 5000 and ask to speak to the revenue team.
All requests should be referred to the Council’s Revenue Section so notations can be included on rate and debtor accounts. Contact Council and ask for the Revenue team, on 4780 5000.