COVID-19 Update - 8 October, 2021

Blue Mountains City Council will reopen some services and facilities from 11 October 2021, in line with the NSW Government’s ‘Reopening NSW roadmap’.

Please read the information below to see what is closed, what is open, and how you can contact Council staff. Further information is also available here. 

Customer Service

Council’s Customer Contact Centre at Katoomba is reopening Mondays to Thursday, from 9am to 4pm. This includes the Service NSW agency. Service NSW requires that the Customer Contact Centre is open to all in the community (vaccinated and unvaccinated) – except for driver testing that requires participants to be fully vaccinated.

Customer service also remains available over the phone, online and via email Monday to Friday.

For assistance please call 4723 5000 (Lower Mountains) or 4780 5000 (Upper Mountains), email or head online to our eService webpage.

Services and facilities availability

Green = OPEN

Service Status More information

BBQ facilities


More information on BBQ facilities

Blue Mountains Cultural Centre


More information on Blue Mountains Cultural Centre

Blue Mountains Family Day Care


More information on Family Day Care

Blue Mountains Hub & Theatre


More information on the Hub.

Braemar House & Gallery


More information on Braemar House & Gallery.

Bushcare volunteer program


More information on Bushcare

Customer service


More information on customer service

Camping grounds


More information on camping grounds

Community consultation


More information on community consultation

Community halls and facilities


More information on halls and facilities

Council meetings


More information on Council meetings

Echo Point lookout


More information on Visitor Information Centres



More information about our gyms here



More information on Libraries



More information on parks



More information on playgrounds

Public exhibitions (Development Applications) - online


More information on public exhibitions

Skate parks


More information on skate parks

Sport playing fields and grounds


More information on playing fields and grounds

Swimming pools - indoor


More information on swimming pools

Swimming pools - outdoor


More information on swimming pools

Tourist Parks


More information on tourist parks

Waste management facilities (tips)


More information on waste services

Visitor Information Centres



More information on Visitor Information Centres

Waste services (household bin collection and booked waste service)


More information on waste services

What’s online?

Community updates

Waste Management Facilities

Katoomba and Blaxland Waste Management Facilities are now accepting waste as normal. The reuse sheds will reopen from 25 October. Go to Resource Recovery and Waste Management Facilities for more information

Rates announcement

Council is legally required to levy ratepayers (under the Local Government Act 1993) and unfortunately we are not able to waive rates. However, we can provide residents who have been affected by the COVID-19 pandemic with the following assistance.

The Council derives a large proportion of its revenue from Council rates, which is essential as it allows us to provide required services and infrastructure to residents of the City. 

Payment arrangements
Where ratepayers are unable to pay their rates because of suffering a loss or reduction in employment, Council will approve extended instalment payment plans. Interest penalties can be put on hold during the period of the arrangement.
Requests will be considered on a case by case basis. Contact Council and ask for the Revenue team, on 4780 5000.

Small business

The Coronavirus (COVID-19) is just starting to have its full effects and we understand that small businesses may also experience financial difficulties as a result.
Council can offer arrangements to pay rates and debtor accounts over a period of time, and on an interest free basis. Please contact Council on 4780 5000 and ask to speak to the revenue team.

All requests should be referred to the Council’s Revenue Section so notations can be included on rate and debtor accounts. Contact Council and ask for the Revenue team, on 4780 5000.