Council has received feedback that the presentation requirements of green waste, particularly the need to bundle material has been a challenge.

Watch how to bundle green waste for this service

The new kerbside bulky green waste service is very similar to the previous service and assists with the removal of older material and weeds the previous service was unable to offer.

Council is currently undertaking a review of the process with the aim to ensure it is flexible and easy to use. Further information on the outcome of the review will be available February 2021.

The following table shows the changes to the service:

PREVIOUS Booked Waste Service Kerbside Chipping Requirements CURRENT Booked Waste Service Collection Requirements
1 – 3 metres long 1.5 metres long
Maximum diameter of 15 cm Maximum diameter of 15 cm
4 cubic metres per service 4 cubic metres per service
Fresh branches, no more than 4 weeks old Old, dry, dead branches
Excluded weeds in flower or seed and certain species All weeds species accepted in any season
Resulting wood chip to be promptly removed from the kerb by residents Garden vegetation to be bundled with natural string by residents to allow it to be separated for recycling


What is a booked waste service?

Each residential property can receive two booked waste services per financial year, at no extra cost.

This service is for bulky household items that would otherwise not fit in your domestic bins. This includes furniture, whitegoods, mattresses (maximum of 2), televisions, computers and accepted green waste. 

Be sure to follow the guidelines on the amount of waste materials. Examples of four cubic metres are:

  • 2m long x 2m wide x 1m high, or
  • 4m long x 1m wide x 1m high

For safety reasons please don’t stack waste materials higher than 1m or place items out that cannot be lifted by two people.

How to book a waste service

Using the booked waste service is easy. Read and agree to the Service Requirements and Terms and Conditions for the service.

There are three ways to book a service:

  • In person
  • Online
  • Phone 4723 5000 (lower mountains) or 4780 5000 (upper mountains)

Getting started - STEPS

  1. Click on the 'Booked Waste' button below 
  2. Read and agree to the Service Requirements.
  3. Choose your residential location.
  4. Select from available dates.
  5. Fill in all other details on the form.
  6. Email confirmation will be sent.
  7. Mark down your service day and place materials in front of property one day before your booked service date.

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Booked Waste service FAQs

Forms and Resources