Announcement: upcoming changes to the booked waste service

We’re moving to a more convenient, one-service model for the booked waste service.

From 1 August, Council will collect and remove green waste for recycling as part of a single Booked Waste service.

That means you will no longer choose between a ‘Bulky Waste’ or Chipping’ service. You will be able to book a ‘Booked Waste’ service for both green waste and/or household waste.

We’re making the change to streamline the process, making the booked service more convenient for residents.

What is a booked waste service?

Under normal circumstances, each residential property can receive two booked waste services of their choice per financial year, at no extra cost. This could be:

  • two bulky waste services (each with a four cubic metre limit) OR
  • two chipping services (each with a four cubic metre limit) OR
  • one bulky waste service (with a four cubic metre limit) and one chipping service (with a four cubic metre limit).

This service is for bulky household items that would otherwise not fit in your domestic bins. This includes furniture, whitegoods, mattresses (maximum of 2), televisions and computers.

Please place materials neatly in front of your property, clear of paths and driveways, the day before your service date. Be sure to follow the guidelines on the amount of waste materials. Examples of four cubic metres are:

  • 2m long x 2m wide x 1m high, or
  • 4m long x 1m wide x 1m high

For safety reasons please don’t stack waste materials higher than 1m or place items out that cannot be lifted by two people.

The service is not for:

  • Building material (e.g. bricks, fibro, concrete, plywood)
  • Renovation material (e.g. gyprock, tiles, basins/sinks or cupboards)
  • Landscape material (e.g. dirt, rock, fencing or sleepers)
  • Household rubbish (e.g. food scraps, nappies etc.)

These items will not be collected.

Please place materials neatly in front of your property, clear of paths and driveways, the day before your booked service date.

Where possible we will recover and recycle your bulky waste. To help us recover and recycle material tell us how many of the below items you have when you book:

  • Mattresses
  • Fridges
  • Tyres
  • Televisions
  • Computers
  • Metal

Be sure to follow the guidelines on the amount of waste materials. Examples of four cubic metres are:

  • 2m long x 2m wide x 1m high, or
  • 4m long x 1m wide x 1m high

For safety reasons please don’t stack waste materials higher than 1m or place items out that cannot be lifted by two people.

How to book a waste service

Using the booked waste service is easy. Read and agree to the Service Requirements and Terms and Conditions for the service you want.

There are three ways to book a service:

  • In person
  • Online
  • Phone 4723 5000 (lower mountains) or 4780 5000 (upper mountains)

Please note: Due to the popularity of the additional booked waste services, wait times have now increased to 3-6 weeks. Council is now looking at ways to try and reduce the wait times, in all zones, again. We thank you for your patience during this period.

Getting started - STEPS

  1. Select a Bulky Waste or Chipping service from one of the two buttons below.
  2. Choose your residential location.
  3. Select from available dates.
  4. Fill in all other details on the form.
  5. Email confirmation will be sent.
  6. Mark down your service day and place materials in front of property one day before your booked service date.

Please note: from 1 August, Council will collect and remove green waste for recycling as part of a single booked service. That means the Chipping service will no longer be available. Bookings for the Chipping service will close on 1 July 2020, however, available spaces may fill up before 1 July.

Click on a button to book a service 

Bulky Waste Service        Chipping Service

Booked Waste service FAQs