FEATURE
Staff will assist to locate the information you need.
Information Services
General Reference and Information
Reference Collections are available in all Branch Libraries for use in the branch and are free of charge. The largest and most comprehensive collection is located at Springwood.
Blue Mountains City Library provides a free information request service. Staff will assist you to locate the information you need or where necessary, refer your enquiry on the specialist staff in the library service or even outside the service. You can contact us:
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by phone for quick answers and information. This service operates across all branches Monday to Friday, 10:00am to 5:30pm; and Saturdays 9:00am to 4:00pm. Phone your local branch.
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by email, fax or by post for more detailed requests. This service operates from the central library at Springwood Monday to Friday, 10:00 am to 5:30pm.
Post:
Blue Mountains City Library
Information Services
104 Macquarie Rd
SPRINGWOOD NSW 2777Fax:
(02) 4723 5059Email:
ref@bmcc.nsw.gov.au
Please note that we cannot undertake very complex or original research on behalf of customers.
Alternatively library users around Australia can make use of the Australia-wide live reference AskNow! AskNow is a service of the Council of Australian State Libraries (CASL.) This live reference service is available Monday to Friday, 9:00am to 7:00pm AEST.
AskNow! Ask online
Special Collections
Interlibrary Loans
The Interlibrary Loans service allows staff to obtain books and other item not held in the Blue Mountain City Library collection for you. Before you request an Interlibrary Loan you will need to check the catalogue to make sure we don't already have the item you require and then visit any branch of the Library Service to complete an application form.
A small non-refundable charge applies for each interlibrary loan item requested. In addition, any fees levied by other libraries are passed on to you. Generally, public libraries do not charge, but university and special libraries do charge. Please state on your request whether you are willing to pay fees levied by other libraries. If not, we can limit our searches to public libraries.
The New South Wales State Library’s extensive loan collection can be accessed through Blue Mountains City Library via the interlibrary loan service. is Over 30,000 items including books (published after 1930), videos, 16mm films and materials for people with disabilities are lent by the State Library each year, the majority to public libraries in New South Wales. Copies can be taken from documents that are not able to be loaned.
State Library materials are loaned to Blue Mountains City Library on the understanding that those materials are used within our library branches in order to preserve the collection as much as possible. Please state on your request whether you are willing to use materials within the library branches. If not, we can limit our searches to other libraries.
The State Library of NSW also has a number of special purpose collections available for loan including talking books, captioned videos, large print books and, tape and text kits as well as books in over 40 community languages and English as a Second Language. These items are not restricted to in-library use. You can look up individual talking books and items in other formats by searching the State Library's online catalogue or alternatively, bulk-loan boxes of approximately 20 items can be requested from the State Library on Interlibrary Loan at no cost. These will stay at your chosen library branch for approximately 3 months, during which time you can borrow them as usual with your Blue Mountains Library Card.